1. Introduction to Our Billing Philosophy

At Get Interview AI, we are dedicated to providing the most advanced AI-powered career tools available. We believe in transparency and fairness in our billing practices. This Refund and Cancellation Policy is designed to clearly outline your rights and our obligations regarding payments, renewals, and refunds. By subscribing to any of our paid plans, you acknowledge that you have read, understood, and agreed to this policy in its entirety.

2. Subscription Cancellation Policy

You have the absolute right to cancel your subscription at any time. We do not impose any "hidden" cancellation fees or complex procedures.

• Self-Service Cancellation: You can cancel your subscription directly through the "Billing" or "Subscription" section of your account dashboard. The cancellation will be processed immediately upon your confirmation.
• Access Period: Upon cancellation, your account will remain in "Premium" status until the exact end of your current paid billing cycle. You will not lose access to features the moment you click cancel.
• No Prorated Credits: We do not offer prorated credits or refunds for the remaining days of a month or year if you choose to cancel mid-cycle.
• Responsibility: It is your responsibility to cancel your subscription at least 24 hours before the next scheduled renewal date to avoid automatic billing.

3. Comprehensive Refund Eligibility

We offer a conditional 7-day money-back guarantee for first-time subscribers. This is intended to allow users to test the platform's compatibility with their devices and needs.

• The 7-Day Window: Refund requests must be time-stamped within 168 hours (7 days) of the initial transaction.
• Usage Limits: To prevent abuse of the AI's compute resources, refunds are only available if you have used less than 2 real-time interview support sessions and generated fewer than 5 career prep reports.
• Annual Plans: For annual plans, if requested after the 7-day window but within 14 days, we may offer a partial refund minus the cost of one full month at the standard monthly rate.
• Renewal Payments: Automatic renewals of monthly or annual plans are generally non-refundable. We send a reminder email 7 days before annual renewals to give you time to cancel.

4. Non-Refundable Scenarios

Refunds will not be granted in the following circumstances:

• Behavioral Violations: If your account is suspended or terminated due to a violation of our Terms of Service (e.g., account sharing, scraping AI data, or prohibited conduct).
• Platform Requirements: If the service fails to work due to your device not meeting the minimum system requirements clearly stated on our download page (specifically for the Coding Copilot desktop app).
• User Error: Forgetting to cancel a subscription before the renewal date.
• Third-Party Interference: Issues caused by your internet service provider, firewall settings, or third-party software conflicts on your local machine.

5. Technical Failures and Service Credits

We strive for 99.9% uptime, but if a documented system-wide failure on our part prevents you from using the service during a critical career event, we offer:

• Service Extension: Adding additional days or months to your current subscription at no extra cost.
• Calculated Refunds: In extreme cases where a technical issue remains unresolved for more than 48 hours, a pro-rated refund for the downtime may be issued at our discretion.

6. Formal Refund Request Procedure

To ensure your request is tracked and processed efficiently, you must:

1. Draft an email from the address associated with your Get Interview AI account.
2. Send it to [email protected] with the subject "REFUND REQUEST: [Your Name]".
3. Provide a brief explanation of why the service did not meet your expectations.
4. If citing technical issues, include screenshots or error logs if possible.

7. Chargebacks and Dispute Consequences

We are committed to resolving all billing issues amicably. If you initiate a chargeback or payment dispute through your bank without first attempting to resolve the issue with our support team, we reserve the right to:

• Immediately block your access to all Get Interview AI services.
• Provide the payment processor with records of your service usage and agreed-upon terms to contest the dispute.
• Permanently blacklist the associated email and payment method from future use.

8. Notification of Policy Changes

Get Interview AI reserves the right to modify this Refund and Cancellation Policy at any time. If significant changes are made, we will notify you via the email address on file or through a prominent notice on our platform. Continued use of the service after such changes constitutes acceptance of the new policy.

9. Customer Support Contact

Our billing and support team is here to help you. For any questions regarding this policy or your specific account status, please reach out:
Email: [email protected]